Point of sale (POS) – You'll need a solid system that can manage payments as well as create, print, and send sales invoices.
Repair tracking & ticketing – This would be the most important function of a modern repair shop software. Repairs need to be assigned, tracked, and completed with minimum errors. This would be the best way to improve service experience.
'Paperwork' management – You need the repair shop software to be able to create quotes and estimates with a click using information that was provided when the device was checked in. There's no reason to waste technician time copying customer information from one software to another.
Device management – You should know how easy it is for a device to be misplaced in a repair shop. Device management should be considered to be part of repair tracking, but with the additional benefit of knowing exactly where a device is physically placed inside a repair shop.
Customer management – This needs to be integrated with repair tracking for maximum efficiency. All communication needs to be stored and tracked to improve the customer's repair experience.
Inventory Control – You need an intuitive way to track parts and accessory inventories. It's not something you want to do manually and the more automated the process, the better. Also, you should be able to set up alerts to avoid running out of inventory.
Store-wide reporting – A one-man business might be able to manage without detailed reporting and performance analysis. But the bigger your business, the more you need to rely on real-time performance numbers for your repair shop to make decisions. A simple example is
end of day reports. A good system will generate this automatically for you.
Technician management – This needs to be integrated into your repair management workflow. The technician needs to know what devices are in the repair queue, what kind of repairs need to be done, and what to prioritize. Equally important is for the owner or service manager to have an understanding of who's doing what.
Workflow – Repair businesses have usually relied on checklists to ensure that each task is completed in the course of a repair. That's inefficient. Modern phone repair shop software solutions have automated workflows that guide tasks. For example, when checking in a device, make sure that all necessary documents are collected and that the phone is unlocked and the data backed up. If this is not done, it shouldn't move to a technician.
Web-based with API - Cloud solutions are the future. You shouldn't have to rely on local devices to run a business anymore. Web-based software is now more reliable than local installations and much faster. In addition, an open API will help you integrate other software to your repair management system.
Self-service portal or a customer portal - Make sure your customers can manage repairs online without having to come to your repair location.s the repair shop to have been in operation for a “reasonable” period to be eligible. You’ll also have to submit audited financial records.
