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How You Should Evaluate Phone Repair Shop Software

Fixably gives authorized technicians access to their GSX accounts.
Until recently, you could operate a phone repair shop using a calendar, an excel sheet, and a cash register. Today's hyper-competitive marketplace means that shop owners need software that keeps them ahead of their competition. It improves service experience for their customers and the repair business' bottom line.

Things to Consider Before Choosing a Phone Repair Shop Software

As a repair shop owner, you'll have to manage and monitor a number of things. You're likely to be dealing with a large number of repairs, some of them minor. So a lot of volume but not all bring in a lot of money.

Each day you'll have to manage inventory and employee tasks, sort through repair tickets, communicate with customers, maintain your accounts and books, create sales reports, possibly determine commissions, and a lot more.

There won't be enough time for you or your colleagues to do everything that needs to be done if you're not using the right repair shop software.

Features of a Modern Repair Management Solution

Point of sale (POS) – You'll need a solid system that can manage payments as well as create, print, and send sales invoices.

Repair tracking & ticketing – This would be the most important function of a modern repair shop software. Repairs need to be assigned, tracked, and completed with minimum errors. This would be the best way to improve service experience.

'Paperwork' management – You need the repair shop software to be able to create quotes and estimates with a click using information that was provided when the device was checked in. There's no reason to waste technician time copying customer information from one software to another.

Device management – You should know how easy it is for a device to be misplaced in a repair shop. Device management should be considered to be part of repair tracking, but with the additional benefit of knowing exactly where a device is physically placed inside a repair shop.

Customer management – This needs to be integrated with repair tracking for maximum efficiency. All communication needs to be stored and tracked to improve the customer's repair experience.

Inventory Control – You need an intuitive way to track parts and accessory inventories. It's not something you want to do manually and the more automated the process, the better. Also, you should be able to set up alerts to avoid running out of inventory.

Store-wide reporting – A one-man business might be able to manage without detailed reporting and performance analysis. But the bigger your business, the more you need to rely on real-time performance numbers for your repair shop to make decisions. A simple example is end of day reports. A good system will generate this automatically for you.

Technician management – This needs to be integrated into your repair management workflow. The technician needs to know what devices are in the repair queue, what kind of repairs need to be done, and what to prioritize. Equally important is for the owner or service manager to have an understanding of who's doing what.

Workflow – Repair businesses have usually relied on checklists to ensure that each task is completed in the course of a repair. That's inefficient. Modern phone repair shop software solutions have automated workflows that guide tasks. For example, when checking in a device, make sure that all necessary documents are collected and that the phone is unlocked and the data backed up. If this is not done, it shouldn't move to a technician.

Web-based with API - Cloud solutions are the future. You shouldn't have to rely on local devices to run a business anymore. Web-based software is now more reliable than local installations and much faster. In addition, an open API will help you integrate other software to your repair management system.

Self-service portal or a customer portal - Make sure your customers can manage repairs online without having to come to your repair location.s the repair shop to have been in operation for a “reasonable” period to be eligible. You’ll also have to submit audited financial records.

General-Purpose vs Specialized Repair Shop Software

For many owners of phone repair shops, simple general-purpose software is the most obvious choice. You can use a POS with basic repair ticket management capabilities to do most of your tasks, even if it means a bit more manual work.

This would mean you manage your accounts separately on an Excel sheet or use an affordable accounting software.

At first glance, purchasing separate tools for different business needs seems like a smart idea. If you run into an issue in your shop, you can search for the best software solution to manage that.

This can lead to problems later on. First, you need to manage each software subscription separately. Each service comes with a unique username, password, and payment terms.

The greatest challenge for phone repair shop owners then is to get these different tools to work together. Each runs in a separate silo. It is difficult to share the data they gather without expensive development. This means that you will need to take the time to piece together reports to get the big picture.

Software Built for Mobile Repair Shops

Purpose-built software solutions for managing phone repairs are designed to work in a busy shop environment, and the workflows will mirror your daily operations. This makes it easier for you and your staff to get up and running with solutions like FIxably.

The platform will have the features to help you complete most of your business operations with minimal manual work and copy-pasting. It's the hub for your business and the one place you can find everything you need to know about your repair shop.

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