Fixably Paperless
Hi there! Check out our new feature and get early access.
Learn more
Book a demo
Already using Fixably?

Privacy Policy

This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site or Software.

Fixably (“us”, “we”, or “our”) operates https://www.fixably.com (the “Site”) as well as the software-as-a-service application Fixably (the “Software”) available through various addresses, including but not limited to sites related to the fixably.com or sirwise.com domains, or any local installations of said software, where applicable. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site or Software. By using the Site or Software, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site or Software, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name and e-mail address (“Personal Information”). This policy applies to the Personal Information collected by us as a controller. Please note that we may also act as a processor of your Personal Information in connection with the provision of the Software. In such a case, your Personal Information is processed in line with applicable data protection laws and the data processing agreement entered into with the controller. Please also refer to the privacy policies of controllers for further information on the processing of your Personal Information.

We use your Personal Information in compliance with this Privacy Policy and our Terms of Service (if you register to use our Software) to manage the Site and Software and our business relationships as well as to offer services. In this context, your Personal Information may be used for:

  • market and customer analysis;
  • reporting and statistical purposes;
  • marketing purposes such as product suggestions and offers;
  • direct marketing, including electronic means, unless you have submitted a request to us that you no longer wish to receive direct marketing messages;
  • improving the Site and Software;
  • developing and improving our services.

We may also share your Personal Information with our trusted partners (to see a full list of our partners, please visit our website at https://www.fixably.com/trusted-partners. Our partners may use your Personal Information for:

  • market and customer analysis;
  • reporting and statistical purposes;
  • marketing purposes such as product suggestions and offers;
  • direct marketing, including electronic means, unless you have submitted a request to us that you no longer wish to receive direct marketing messages.

Transfers to Third Countries

We may use partners located outside of the EEA to help us provide our Site and Software. This means that we may transfer your Personal Information to outside of the EEA for the purpose of providing our Site and Software to you.

We take steps to ensure that when your Personal Information is transferred outside of the EEA, the transfers are performed subject to appropriate safeguards such as European Commission adequacy decision and other appropriate safeguards or standard data protection clauses adopted or otherwise approved by the EU Commission in accordance with the GDPR.

Retention

Your Personal Information is retained only for as long as is necessary for the purposes the Personal Information is processed, unless longer retention is required by applicable law or where we have a legitimate and lawful purpose to do so.

Access to Your Personal Information, Correction and Right to be Forgotten

You have the right to access your Personal Information that we have collected and to receive a copy of the Personal Information you have provided to us. If you would like to have a copy of your Personal Information, please contact us at privacy@fixably.com. We may take a small charge for this service.

We try to make sure that your Personal Information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You have the right to withdraw your consent regarding processing of your Personal Information and require us to erase your Personal Information from our registers. If you would like to withdraw your consent and have your Personal Information erased, please contact us at privacy@fixably.com.

Your Right to Lodge a Complaint

You have the right to complain about the way we process your Personal Information by contacting us at privacy@fixably.com. If you feel that your complaint has not been handled in a sufficient manner, you may complain to the supervisory authority.

Log Data

Like many site operators and web software providers, we collect information that your browser sends whenever you visit our Site or use the Software (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site or Software that you visit, the time and date of your visit, the time spent on those pages, all usage of the Software and actions within it, including but not excluding all data entered into the Software and other statistics. In addition, we may use third party services such as Google Analytics and Pendo that gather, monitor and analyze data.

Communications

We may use your Personal Information to contact you with service announcements, newsletters, marketing or promotional materials and other information that we find necessary or of use to your account, business or user account when using the Site or Software.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use these cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site or Software.

Adroll

We may use adroll.com (“Adroll”) technology to automate our marketing tasks, in particular to show you retargeted ads. Adroll shows the targeted ads through use of cookies that are being stored on each Site page visit by you. Adroll collects data to show you retargeted ads to promote our product and services and to better show you ads that match your interests. Data may be stored by Adroll and is subject to their privacy policy. Fixably has no control over how Adroll may use the collected or stored information and is therefore not responsible for their privacy practices. We recommend that you read their privacy policies carefully to better understand their practices. You can opt out of the use of your data for retargeting by visiting this link: Evidon.

Security

The security of your Personal Information is important to us. However, you should remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. However, your security is paramount to us, and we have security measures in place to keep your data private once you have used or logged into our Site and/or Software. Please change your password periodically and make sure your password is complex enough to be secure. Don’t share your password with anyone under any circumstances.

Changes to this Privacy Policy

This Privacy Policy is effective as of the date when your account was created or you first visited our Site and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page or communicated to your business through the main contact details available to Fixably.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the e-mail address you have provided us, or by placing a prominent notice on our Site or in our Software.

Contact Us

If you have any questions about this Privacy Policy, please contact us at Fixably via your Account or Customer Success Manager, or at privacy@fixably.com.

Fixably Oy (Ltd.) © 2021

Any questions or need help getting started?

Hundreds of happy repair service teams use our solution daily.