Multi-Brand Authorized Repair
Fixably Repair allows you to meet major OEM requirements, through workflow automation and a great service experience.
Multi-Brand Repair Challenges
Servicing multiple brands, especially if you’re an authorized service provider, brings together different — sometimes inflexible — workflows.
And this can become difficult to manage, especially if you’re trying to build an in-house solution.
Fixably’s repair management workflows are designed to track repairs in a way that meets the requirements of major OEMs such as Apple and Samsung. You get a unified repair management system, while using data from the likes of Apple GSX and Samsung iGSPN.
Track repairs. Harmonize workflows. Keep efficiency at the forefront.
Solutions for multi-brand repairs
Need greater control of processes?
Automate what you can, control the rest.
- We’ve placed controls to minimize changes to your preferred process.
- You can be sure that a technician running a repair through Fixably will follow the right workflow for each device.
- We’ve also automated parts of the work, to ensure that your employees, especially technicians, spend as little time on Fixably as possible.
- Reduced admin work and copy-pasting results in higher quality and fewer errors.
Customer service proving difficult?
Being an authorized provider puts greater pressure on you to meet manufacturer-level customer expectations.
- Fixably automates customer communication so that no message or update is ever missed.
- Each order has a record of all actions taken and all messages sent and received so that you know the latest updates on any repair.
- Our self-service portal gives your customers the ability to create service orders, track repair updates, and have a history of all their transactions in one place.
Working with too many software tools?
Fixably integrates with the two largest smartphone manufacturers in the world: Apple and Samsung.
OEM integrations
Samsung-authorized providers can use our iGSPN integration, while AASPs have access to our GSX integration.
Unified repair data
Fixably integrations give you one platform with all repair data, in-warranty and out-of-warranty.
Need to standardize repair workflows?
Never lose a device or delay a repair because the repair queue caused confusion.
Flexible workflows
Fixably can be configured flexibly to manage a unique workflow for any device or manufacturer you want.
Repair queues
You can set up separate queues for manufacturers and devices, with automations and workflows for each.
“Fixably is a powerful tool. The things you’re doing that we don't even see and can recognize — like all the transitions with APIs and such — those things are invaluable for us. We could have never handled all the repairs that we're doing today without Fixably.”
