Multi-Brand Authorized Repair

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Fixably Repair allows you to meet major OEM requirements, through workflow automation and a great service experience.

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Multi-Brand Repair Challenges

Servicing multiple brands, especially if you’re an authorized service provider, brings together different — sometimes inflexible — workflows.

And this can become difficult to manage, especially if you’re trying to build an in-house solution.

Fixably’s repair management workflows are designed to track repairs in a way that meets the requirements of major OEMs such as Apple and Samsung. You get a unified repair management system, while using data from the likes of Apple GSX and Samsung iGSPN.

Track repairs. Harmonize workflows. Keep efficiency at the forefront.

Solutions for multi-brand repairs

repair efficiency

Need greater control of processes?

Automate what you can, control the rest.

  • We’ve placed controls to minimize changes to your preferred process.
  • You can be sure that a technician running a repair through Fixably will follow the right workflow for each device.
  • We’ve also automated parts of the work, to ensure that your employees, especially technicians, spend as little time on Fixably as possible.
  • Reduced admin work and copy-pasting results in higher quality and fewer errors.
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CUSTOMER experience

Customer service proving difficult?

Being an authorized provider puts greater pressure on you to meet manufacturer-level customer expectations.

  • Fixably automates customer communication so that no message or update is ever missed.
  • Each order has a record of all actions taken and all messages sent and received so that you know the latest updates on any repair.
  • Our self-service portal gives your customers the ability to create service orders, track repair updates, and have a history of all their transactions in one place.
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OEM repairs

Working with too many software tools?

Fixably integrates with the two largest smartphone manufacturers in the world: Apple and Samsung.

OEM integrations

Samsung-authorized providers can use our iGSPN integration, while AASPs have access to our GSX integration.

Unified repair data

Fixably integrations give you one platform with all repair data, in-warranty and out-of-warranty.

repair workflows

Need to standardize repair workflows?

Never lose a device or delay a repair because the repair queue caused confusion.

Flexible workflows

Fixably can be configured flexibly to manage a unique workflow for any device or manufacturer you want.

Repair queues

You can set up separate queues for manufacturers and devices, with automations and workflows for each.

“Fixably is a powerful tool. The things you’re doing that we don't even see and can recognize — like all the transitions with APIs and such — those things are invaluable for us. We could have never handled all the repairs that we're doing today without Fixably.”

Noah Gibson

CTO of MacRent

Any questions or need help getting started?

Hundreds of happy after-sales service teams use our solution daily.