Fixably’s Apple GSX API Integration allows you to create and manage Apple repairs from within the platform. You’ll no longer have to switch between software or manually copy and paste data when creating a repair order.
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Global Service Exchange is Apple’s single service, repair, and order management tool. It is essential for Apple Authorized Service Providers and is part of every service order completed by an AASP.
We know how Apple Authorized Service Providers operate. This expertise is put to good use in developing a GSX integration that fits into your repair workflow. For example, you can enter the device serial number and Fixably will access the GSX database to return the warranty status of the device. In addition, you also get a list of parts that can be ordered for the device. Such optimized workflows ensure that customer communication is clear and expectations are managed.
Our developers keep track of all changes that Apple makes to the Global Service Exchange API, so that our customers will never have to experience downtime or accommodate for delays in accessing GSX via Fixably.
Our Apple Appointment Scheduler integration helps you manage online appointments from within Fixably. Orders are created automatically for each appointment, with details — customer name, email id, phone number, device, issue note, and so on — provided by GSX. This means short check-in times and happier customers. You can also manage cancellations and rescheduled appointments from the same repair ticket.
If you’ve ever spent time calculating how much Apple owes you for warranty repairs, our labor reimbursement feature will save you considerable time. It’s automated, fast, and accurate to ensure that your AASP is paid on time.
All of this means that our GSX integration is designed to make your repair workflow work for everyone involved, especially technicians. All designated users can access GSX from each repair order and the specifics of any action taken, say by a technician, will be documented within the same view for your reference. It's the best available feature for Apple authorized providers.
Learn more about how Alexander’s months-long search for the perfect repair management solution ended with Fixably