You can track repairs from intake to delivery on one platform to ensure increased efficiency, lower turnaround times, and improved customer satisfaction. Use our intuitive repair workflow or configure one that suits your business.
Fixably offers you full control, letting you set specific rights for employees, vendors and customers — both individual and corporate — with ease. In addition, you can track multiple locations within the same account, with each having a separate repair queue.
Find a repair order with ease, using customer name, email id, device or part number, and more. Each order also has the full history of the repair ticket.
It’s easy to manage corporate clients by connecting all related users to one company, streamlining the process from intake to billing.
Use one Fixably account to manage multiple locations. Develop insights on the business as a whole while keeping location-specific operations separate.
Our intuitive user interface lets repair shop owners, service managers, and technicians get a clear view of all repair jobs in queue. This ensures that all orders are tracked, assigned on time, and completed without delay.
Our features have been designed based on over one million repair jobs logged on Fixably. You get to benefit from a workflow that has been tested by repair shops all over the world.
Our repair queues are designed to give you a view of important repair order information. Know if a device has been assigned for repair, which technician is on it, how long it’s been in service, and more.
All information on a repair order is visible in a single, continuous view that lets everyone from service managers to technicians and service representatives look up the data they need.
Our 'macros' — a guided workflow for important repeated tasks — help even new users create and manage a repair order without making a mistake. Fixably also autofills information that’s already in the system, for example, to generate a pre-filled consumer law document.
Your technicians should be spending most of their time on repairs. We automate all process work so that service managers and technicians can focus on the repair queue.
We ensure that you have to input data like device and customer information just once. This data is attached to each repair order and can even be saved for repeat customers.
Macros are built-in checklists to ensure that anyone can follow a business process. Enterprise customers also have access to custom macros.
Fixably has integrations with major logistics companies so that you can ship repaired devices and track it more efficiently. Our unified view of all shipments will give you real-time updates on which orders are still waiting to be picked up, ensuring that customers face no delays due to an oversight at your repair shop. Our API integrations will let you request a shipment, prepare the order correctly, and print format-controlled labels from the same UI.
We've designed Fixably to meet all your repair management needs. This includes added customization that comes out of the box. A custom field allows you to capture even more information about your customers, the devices you repair, how you document repairs, and any products you have in stock. You can add as many custom fields as you want. You can capture text, numbers, or use a multi-choice question. The information is searchable, meaning you can create your own system for tracking repairs.
Read more about how Sven and Switch used Fixably to cut substantial amounts of time per repair.