Telia Care & Repair wanted to upgrade their system and chose Fixably
"Telia purchased LanMaster in 2016, and a couple of years after that we realized that we needed to upgrade or replace their outdated repair management system." says Tomas Lindgren, After Sales Manager, Telia Sweden.
"In early 2019, after months of evaluating in-house and outsourced solutions, we agreed to sign with SirWise, now rebranded as Fixably, as it was a good solution for our complex requirements.
"This included an Apple GSX integration, Unifaun, Postnord, Fortnox, simplified integration into Telia’s retail service management system, the ability to manage multiple service shop locations, customer repair registration & tracking, paperless document handling, customer communications providing repair status updates, logistics handling, customer portal for B2B service order handling, inventory management, finance & invoice handling, reporting, and a few more essential needs.
"We also found that it was easy to train our people — technicians, receptionists, back-office users, managers — to use Fixably as it's very intuitive.
Overall Fixably has been a positive ROI for Telia, and we are very happy with the service.
Tomas Lindgren, After Sales Manager, Telia Sweden
"The Fixably repair management software has reduced our IT costs by 50% since 2019 as it is a SaaS solution, meaning we don’t need to hire expensive IT people or developers to maintain the solution. Our Teams can also access the Fixably application from any device or location.
"Fixably has also helped us increase our technician performance and efficiency by 40% as they can now spend more time repairing devices than on admin tasks with the system taking care of these more efficiently.
"Fixably has played a big part in helping us improve our overall customer satisfaction (as measured by Apple) as a result of an improved service workflow, quicker repair handling time, and automated customer communication.
"Over the years Fixably has continued to add and develop new features that have enabled us to continue to grow and meet our business needs whilst providing better customer experience.
"Overall Fixably has been a positive ROI for Telia, and we are very happy with the service."