Make Booking Repairs Effortless: Introducing Fixably’s New Booking Portal
In retail repair, the customer journey starts long before a device reaches your service counter. Today’s customers expect convenience, speed, and transparency at every touchpoint — whether they’re browsing online, walking into your store, or booking a repair on their phone. If that journey feels complicated, they’ll quickly look elsewhere.
That’s why we’ve completely reimagined the Fixably Booking Portal. Built for competitive retail markets, the new portal helps you deliver the seamless, omnichannel experience that wins customers and keeps them coming back.
A smoother experience for your customers
The new portal has a fresh, modern look and is designed to make booking frictionless. Customers can view real-time availability and confirm a time in just a few steps. Your service locations are shown directly on a map, so they can easily find the most convenient spot. And since branding is fully customizable within Fixably, the entire process feels like an extension of your business — not a third-party add-on.
When customers feel the process is easy and reliable, they’re far more likely to choose you over competitors. A smooth booking flow doesn’t just improve customer experience (CX); it directly drives customer acquisition and retention.
Smarter repairs, fewer surprises
The booking portal is deeply integrated with Fixably’s platform, offering much more than a simple appointment scheduler. With Turnaround Time (TAT), you can set clear service expectations and goals for each repair type — whether it’s a quick battery replacement or something more complex. Customers see upfront how long the repair should take, and your team gains an automatically created order in Fixably, with full visibility and control.
This transparency not only builds trust but also helps you consistently meet — and exceed — expectations. In fact, setting and delivering on these promises is one of the strongest drivers of customer acquisition and retention. The new portal ensures smoother operations for your team and a more reliable, confidence-building experience for your customers.
Designed for an omnichannel world
In retail repair, the booking experience needs to fit seamlessly into the bigger picture. Whether a customer discovers you online, through a referral, or in-store, the journey should be connected from start to finish. The new portal helps bridge that gap, turning a first digital interaction into a smooth in-store handoff. That’s how you create consistent, omnichannel customer journeys that strengthen your brand and make you stand out in competitive markets.
What’s next
The first version of the new portal will be available at the end of September, but this is only the beginning. Several upcoming capabilities are already on our roadmap, including
- Stock integration → Customers can see if required parts are available before booking and choose the location best prepared for their repair.
- GSX appointment booking → The same new design and customer-friendly booking flow will soon extend to GSX appointments as well.
With these enhancements, Fixably is helping retail repair providers raise the bar for customer experience. A smoother, smarter, and more connected booking journey means more bookings, happier customers, and stronger customer loyalty.
