The Cost of Bad Data: Relying on Apple GSX Integration

The Cost of Bad Data: Relying on Apple GSX Integration

In part two of this three-part series, we focus on integrations. Our experience with Apple authorized businesses has consistently shown that it’s easier, faster, and more profitable to use repair management software with an Apple GSX integration.

Our experience with Apple authorized businesses has consistently shown that it’s easier, faster, and more profitable to use repair management software with an Apple GSX integration.

You already know the benefits of having integrated accounting software or POS systems. The reasons are the same as any API integration. The real-time flow of data enables:

  • Processes to be automated.
  • Customized ways to work with a platform.
  • Cost savings.
  • Faster access to critical information.

Global Service Exchange is how Apple enforces authorization. It is a unified portal that gives you access to original Apple parts, training via ATLAS — Apple’s online training and certification tool for technicians, device schematics, diagnostics tools, and more.

However, as you’d agree, the GSX user interface is not the most user-friendly. This would be okay if you or your technicians had to use it occasionally. But that’s not how it is.

One thing has united all of our Apple authorized customers: The need to reduce the cost and inefficiency of having to copy and paste information between repair management software, emails, and a complicated GSX UI for every single repair they did.

How Fixably Helps

Our GSX integration has been designed to be minimally intrusive to the repair process. For instance, your front office staff can immediately check warranty status and run diagnostics so that you don’t accept a device that is either out of warranty or doesn’t need to be repaired.

It would take a fraction of the time on Fixably compared with the Apple GSX portal.

The integration also covers almost all GSX functions. So, as an Apple Authorized Service Provider, you can:

  • Create repairs
  • Look up service records
  • Order parts
  • Initiate diagnostics without having to switch, and
  • Search & bookmark articles within Fixably.

Plus, you can enter the device serial number and Fixably will access the GSX database to return the warranty status of the device. You also get a list of parts that are eligible to be ordered for the device.

“Fixably is more manageable for technicians because... in the past, they had to work with two software platforms,” says Ricardo Vargas, Managing Director, Microtec.

“They had to go to Apple GSX and upload the information they needed to do their repair, and then they had to go to the other software to update the same information. It's easier because they use only Fixably now. It connects directly with Apple GSX and sends information to Apple, and you also get information from Apple coming to GSX.”

Our Apple Appointment Scheduler integration helps you manage online appointments from within Fixably. Orders are created automatically for each appointment, with details — customer name, email id, phone number, device, issue note, and so on — provided by GSX.

This means shorter check-in times and happier customers. You can also manage cancellations and rescheduled appointments from the same repair ticket.

Labor reimbursement is an important source of revenue for AASPs. A slight miscalculation, even if you’re repairing a few hundred devices a month, can result in lost income. More so when you consider the multiplier based off your Service Excellence Score.

Most AASPs spend time calculating how much Apple owes for warranty repairs, cross-checking with Apple’s record to ensure you’ve got the full reimbursement. Some just don’t have the time to do this.

Our labor reimbursement feature is an automated, fast, and accurate way to ensure that your AASP is paid on time without having to do any manual work.

We also do the same for all your purchase invoices. We fetch invoices from Apple GSX via API and compare it with what has been recorded on Fixably. The report then highlights any mismatch between the sets of purchase invoices.

“(We) save between 5-7 minutes per repair on GSX on average” says Alexander Tylke, System Engineer & Service Manager, SCOUT IT.

“In a repair for an insurance company, we save a lot more than that. (Fixably) makes it very hard for you to miss a big red flag. It eases our understanding of what's happening and what the repercussions of the actions we’re taking when it comes to submitting something to GSX.”

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